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MY AU COVID NAVIGATORS

CORORNAVIRUS RESOURCES

AU is here to help!

Arkansas United offers a wide variety of resources for people experiencing the COVID-19 pandemic.

Download the Help Postcard.

 
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pOlicy updates

CORONAVIRUS RESOURCES

 
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COVID-19 INFORMATION

CORONAVIRUS RESOURCES

Domestic Violence & Mental Health

 
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MEDICAL SCREENING IN ARKANSAS

CORONAVIRUS RESOURCES

Arkansas Department of Health

ARKANSAS DEPARTMENT OF HEALTH 1-800-803-7847 available from 8 am to 4:30 pm. Call (501) 661-2136 after hours.

Arkansas Children’s Northwest

ARKANSAS CHILDREN’S NORTHWEST If your child is exhibiting symptoms of COVID-19 or any health concerns, call to speak with a pediatric nurse 24 hours a day, seven days a week. Call: 1-800-743-3616 (24 hrs / 7 days a week) 

Baptist Health

Please call ahead to schedule an appointment:

  • Baptist Health Medical Center: Heber Springs (501) 887-3279

  • Baptist Health Family Health Clinic: Caddo Valley In Arkadelphia (870) 245-2198

  • Hot Springs County Health Unit in Malvern 501-332-6972

  • Baptist Health Stuttgart Medical Clinic (870) 673-7211

Community Clinics

Marshallese Screening Hotline: 479-713-8708 9AM to 5PM 

Conway Regional Medical Center

Drive-thru screening and testing Monday to Friday: 8am to 5pm, West Entrance 2302 College Ave. Conway, Arkansas 72034. Complete an Online-Screening. Phone Screening, (501) 450-2290 Monday to Friday 8am to 11pm Saturday to Sunday 8am to 5pm

Jefferson Regional Medical Center

1600 W 40th Ave, Pine Bluff, AR 71603, (870) 541-4911, Get all the latest Jefferson Regional COVID information.

Mercy Northwest Arkansas

An evaluation site is available exclusively for patients who have a fever of at least 100.4 degrees and respiratory symptoms including cough or shortness of breath and either have traveled to a high-risk area or have had contact with a known patient. Anyone seeking a test must call Mercy’s Coronavirus Evaluation Site line (479) 717-7585 Monday to Friday 8am to 3pm & Saturday to Sunday 8am to12pm. Spanish speaking screeners available. All other languages are supported with phone translators.

Northwest Health

River Valley 

  • Hotline For River Valley residents who are concerned about COVID-19 (479) 289-6508, staffed from 8 am to 8 pm Monday to Friday

  • UAMS COVID-19 Coronavirus hotline for people who have questions or feel they may have symptoms1-800-632-4502 or online screening www.UAMSHealth.com/HealthNow. Spanish speaking screeners are available. Marshallese speaking screeners available


    Walmart Drive-Thurs

  • Fort Smith, Parking lot of Fort Smith Park, 5301 Riverfront Drive, Monday to Wednesday 9am to 4 pm. The testing site will require an appointment through Quest’s MyQuestTM online portal and app, www.MyQuestCOVIDTest.com, which will screen and schedule appointments for those individuals that meet medical eligibility for the testing sites. On-site scheduling will be available for those who need assistance with scheduling. Any questions regarding testing and appointments, please call Quest’s dedicated COVID-19 line at 866-448-7719, Monday through Friday, 7 am to 7 pm Eastern Time.

  • Little Rock, 2700 S. Shackleford Road Walmart parking lot. The testing site is open from 9 a.m. to 4 p.m. and is a drive-thru testing is open to those who are exhibiting symptoms of COVID-19 and all health care providers and first responders. There are no out of pocket costs for the tests. The testing site will require an appointment through Quest’s MyQuestTM online portal and app, www.MyQuestCOVIDTest.com, which will screen and schedule appointments for those individuals that meet medical eligibility for the testing sites. On-site scheduling will be available for those who need assistance with scheduling. Any questions regarding testing and appointments, please call Quest’s dedicated COVID-19 line at 1-866-448-7719, Monday through Friday, 7 am to 7 pm Eastern Time.

    Washington Regional Medical Center

  • Washington Regional Coronavirus Hotline to determine if further evaluation or testing is warranted (479) 463-2055 available 7 days a week, 8am to 6pm.

  • Washington Regional Coronavirus Screening Clinic, 3318 N. North Hills Boulevard, Fayetteville, Arkansas. Open 7 days a week, 10am to 6pm

  • Washington Regional Urgent Care Respiratory Illness Clinic, An urgent care facility dedicated to individuals with respiratory illness, but who do not meet the testing criteria at the Washington Regional Coronavirus Screening Clinic, 3 E. Appleby Road, Fayetteville, Arkansas (located in the William L. Bradley Medical Plaza). Open 7 days a week, 9am to 9pm.

  • Washington Regional Eureka Springs Family Clinic, Drive-Thru Coronavirus Screening. As patients enter the parking lot, they will be screened for symptoms of the coronavirus.146 Passion Play Road, Suite A, Eureka Springs Available Monday to Friday, 8am to 4:30 pm.

    Veterans Health Care System of the Ozarks

    Veterans enrolled in VA health care who are concerned they may have symptoms of COVID-19, flu or cold, call 800-691-8387 before going to scheduled appointments. Clinical staff available to provide 24/7 virtual care and support, including nurse advice and triage. Service is available at no cost to Veterans enrolled for VA health care.

 
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NATIONAL RESOURCES

CORONAVIRUS RESOURCES

Information for Bankers and Consumers During COVID-19

Resources for Specific Occupations

Additional Resources

 

ARKANSAS RESOURCES

CORONAVIRUS RESOURCES

Mental Health

  • If you have Medicaid or are without insurance coverage and can't pay for treatment on your own, DHS can help you pay for therapy. You can call the DHS Mental Health and Addiction Services Support line at 844-763-0198. It operates Monday - Friday from 8 a.m. to 4:30 p.m.

  • Emotional Health Support: Alas/Wings Program: Nonprofit Educational and Emotional Support Organization in Northwest Arkansas. Focused on the guidance and support of parents & families Call (914) 648-6376 or send an email alaswings19@gmail.com 

Unemployment

  • Arkansas Hotline 1(844) 908-2178 or (501) 534-6304, Monday to Friday 8am to 3:30pm. File your unemployment claim online. For questions & information: 1-855-225-4440. Monday to Friday, 8am to 3:30p Visit the Arkansas Division of Workforce Services unemployment website

  • Pandemic Unemployment Assistance (PUA) is a program under the Coronavirus Aid, Relief, and Economic Security (CARES) Act of 2020 that provides temporary income to eligible individuals who became unemployed as a result of the novel COVID-19 pandemic and are either self-employed, do not have sufficient work history to be eligible for a claim, or have exhausted other forms of unemployment insurance benefits Applicants can also call 1-844-908-2178 from 6 a.m.-4 p.m.

  • In Arkansas: Any person with a valid & unexpired EAD (Employment Authorization Document) (that includes any DACA, TPS, Green Card & others) may apply for unemployment benefits in Arkansas if

    • they have worked 2 Quarters (1 year), 

    • have made $28,000 or more that year

    • work for an employer that pays in taxes 

    • If you work for an institution like a church or some one exempt, you would not qualify for unemployment.

The applicant will need to provide a physical copy (once the office is open to the public) of the EAD & one another form of picture identification, including driver’s license, passport or state identification. They will be run through the SAVE program to verify their EAD is valid. Once the system verifies, they will begin receiving payments. 

Small Business Resources

Rent & Mortgage

  • Arkansas bans evictions on properties covered by the government: Arkansas’ high court has ruled that evictions for nonpayment at rental properties covered by the federal government are temporarily prohibited. The Arkansas Supreme Court’s decision bans evictions at properties backed by the Coronavirus Aid, Relief, and Economic Security Act until July 25. The ban also includes federally subsidized housing, rural voucher-program housing and housing financed through federally backed mortgages.

  • Each landlord needs to contact their mortgage loan servicer for more info, in any case , if they are unable to continue doing mortgage payments they need to explain the situation to their loan servicer, they should be able to help. 

  • However, evictions require a legal process. A landlord or lender may NOT under any circumstances evict a tenant without a court order. A landlord or lender cannot use any eviction "self-help" method. Changing locks, removing doors or windows, terminating utilities, and making threats are all illegal methods of eviction. If the landlord threatens any of these illegal actions, the affected person should contact an attorney and his/her local police department immediately.

  • The police also cannot intervene to force the tenant to vacate the property. 

  • Because the courts are closed, it is not possible to make an eviction court order right now.

  • If the landlord sues the tenant, the tenant can contact Legal Aid of Arkansas immediately. After answering a few eligibility questions, if the person qualifies to receive Legal Aid's representative services, an attorney may represent him or her.

  • It is recommended that affected persons contact Legal Aid of Arkansas directly for guidance on these matters. 

  • If the person does not speak English, they can contact 1-800-952-9243, Ext. 4317 to speak with Neira Galvez.

  • Governor Hutchinson has assigned a staff person to deal with landlords ordering evictions because of late payments. If you, or you know of someone being evicted or threatened of eviction because of past due rent payments, please contact us so we can have Robin Lundstrum handle these cases tied to housing.

  • AU#: 479-347-2824

  • AU Hotline #: 479-763-2822

Food & Utilities

EOA Economic Opportunity Agency

Help with electricity bills during the summer, and gas utility bills in the winter. Anyone needing assistance please call 479-872-7479, if Spanish speaker, ask for Shelly. If an individual needing assistance does not have a SSN, but their children DO have SSN AND have SNAP, they qualify for assistance. If the individual needing assistance does not have a SSN, with no qualifying children or SNAP benefits, they do not qualify. EVERY CASE IS DIFFERENT.

Bread of Life Religious Organization

Assistance with utility bills. Call (479) 750-5229. Open Wednesday & Thursday 9am to11am.

United Way NWA

United Way NWA provides assistance finding food, paying housing bills, accessing free childcare, or other essential services, dial 211 to speak to someone or TEXT 211 to 898-211. No documentation is needed

Arkansas Community Action Agencies Association

Assistance with energy and gas bills. There are requirements to be eligible. Call (501) 372-0891 to fill out an application for assistance. If you are a Spanish speaker and need help filling out the application, please contact Arkansas United first and ask for assistance (479) 763-2882.

Additional Resources

 
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Local RESOURCES

CORORANVIRUS RESOURCES

Central Arkansas

  • Little Rock’s response to the COVID-19 health crisis

  • Helping Hand of Greater Little Rock is a food pantry, thrift shop and provider of limited financial assistance to thousands of families in Central Arkansas. Open from 9am to12:30pm, Monday to Thursday. You will need an official state identification, federal identification, medicaid card, consular card or social security card for each member of your family. In emergencies, no one will be turned away because of lack of identification on the first visit. (501) 372-4388

  • St. Francis House of Little Rock is a food pantry and offers limited help with utility bills, 2701 S. Elm Little Rock, Arkansas 72204, 501-664-5036

Northwest Arkansas

This list was created by Fayetteville Public Library librarians in an effort to provide clear and updated information on COVID-19.